Testimonials

This letter is being written as a testimonial to the fact that the materials and knowledge obtained from Keith and Active Suspensions worked, almost miraculously. On or around June of 2007, our 1999 Lexus LX 470, began to have issues with its suspension system. I have limited knowledge about vehicle maintenance and repairs and soon found out that I do not have atypical suspension system on this vehicle.When driving our car, we started to notice that it would float, sway and bounce all over the place. This person told to change the shocks, that person told me to change the tires and Lexus told me NOTHING....
We started to change the height setting and comfort setting in an effort to reduce the bounce that we were experiencing, all to no avail. So I figured if I had the struts replacedon all four sides, that would fix it, since this repair isactually oneof the least expensive with associated with the suspension. Well, I soon realized that I just pissed away 1500 USD. I then felt absolutely helpless andfrustrated and decided to take the vehicle into the LEXUS dealer to have my BOUNCE fixed.
The following is true with service documentation to prove it.... The dealer had my car for 4 days and on the third day of investigating the problem, the service manager told me "We are pretty sure we know what the problem is and we can fix it for 4500 USD. If that doesn't fix the problem, then we know beyond a shadow of a doubt that everything associated with the hydropnuematic suspension system will have to be replaced at a cost of 9000 USD."
I may not be your typical LEXUS owner, in the fact that I like to know where my hard earned money is going, and I asked LEXUS what was actually going to be replaced for that amount.(4500) He told me that the rear accumulators were bad they think....and that the front accumulators were bad, they think.... and that the hydropnuematic pump was bad, they think.....I told him to change the oil and clean the car and I'll pick it up in an hour, and that he was either stoned or stupid if he thought I was going to throw money at him on a maybe...
Which leads me to ACTIVESUSPENSIONSYSTEMS.COM I first called the number given on the site and within2 rings I was talking to Keith, and he began to put a sense of ease into my frustrations. I read the pages on his site and began to get insight into what I was dealing with. IT IS THAT EASY ...... I purchased a complete set of 4 accumulators from B AND B and within 3 days they were at my front door. Now the hard part, is what I was thinking. Keith, kindly took the time to walk me through the repair and basically all the info and steps to complete the job were already on the site. Within hours I had completed the job and was driving the vehicle again, WITHOUT THE BOUNCE... A MIRACLE FOR A LOT LESS MONEY... I could not believe it. I had my doubts and reservations about it, but am glad I took the leap of faith and trusted my car in Keith and his replacement parts.
I hope that this message finds all who encounter the same problem with their LEXUS SUV, and once again KEITH, THANK YOU...
Patrick T. McNeil